Member Policies

1.       Individuals must enroll online via the Internet ("Members"). Members must provide a legal full name. Full name means the given name and family or surname. The Pinnacle Perks Program may be referenced as the "Program".

2.       Accounts will be maintained in the name of the individual Member. Accounts may not be maintained in the name of a commercial enterprise, partnership, association, limited liability corporation, and corporation or government entity.

3.       Pinnacle Perks reserves the right to remove or deactivate any Member who fails to earn points during the first 12 months after enrollment.

4.       Pinnacle Perks reserves the right to place an account in an inactive status if a Member fails to earn any points for two consecutive years, and any accrued points will be forfeited.

5.       The Pinnacle Perks membership card is nontransferable, and must be returned if membership is terminated. 

6.      Pinnacle Health ("Pinnacle Perks") and its program partners reserve the right to change the program rules, regulations, awards, award levels and special offers at any time without notice. This means that Pinnacle Perks may, without notice, initiate changes (for instance, impacting partner affiliations, rules for earning points credit, continued availability of awards, or availability for awards).

7.       Pinnacle Health reserves the right to terminate the Pinnacle Perks Program upon written notice. This means that, regardless of an individual's participation in this program, the right to accumulate points and claim awards can be terminated immediately after notice is given.

8.       Pinnacle Health is not responsible for and reserves the right to suspend or cancel the Pinnacle Perks program in the event of war, acts of God or public enemy, fire, flood, hurricanes, strikes or other labor disputes, riots, insurrection, governmental orders or actions, beyond the control of the Company, or in the event of bankruptcy, reorganization or merger.

9.       Unless otherwise stated, the terms and conditions of the Pinnacle Perks program govern the program and any benefit associated with the program. For the most current program information, visit

10      To earn Points, Member must present his/her Pinnacle Perks membership card at the time of appointment or point of sale.

11.    Points will post to Member's account within 30 days.

12.    All Points are subject to Pinnacle Perks approval.

13.    Points from one Pinnacle Perks account may not be combined with points from another Pinnacle Perks account.

14.    Accrued points do not constitute property of the Member and therefore may not be transferred (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise by operation of law.

15.  Points will not be credited for free or discounted or promotional industry related services, or employee/family members of Preferred Providers. Pinnacle Health may, at its discretion, allow points to be earned on designated special services.

16.   Preferred Providers may choose to limit the earning of points to specific services and may exclude points credit for services purchased at discounted rates. Members must clarify points eligibility prior to purchase decision.

17. Rewards for Pinnacle Perks may be redeemed through Pinnacle Perks's web site at The Pinnacle Perks member will be responsible to pay any applicable taxes and/or fees (including shipping and handling) at the time of redemption.

18. Any abuse of the Pinnacle Perks Program privileges, failure to follow the Pinnacle Perks Program terms and conditions, member or privacy policies or any misrepresentations, may subject the member to cancellation from the Pinnacle Perks Program, the cancellation of accrued Points, awards or benefits, or both. Pinnacle Health reserves the right to take appropriate legal action, and to recover damages, attorneys' fees and court costs.

19. Pinnacle Perks Points have no refund value and are not redeemable for cash, credit or check.

20. Pinnacle Health reserves the right to disqualify any person from further participation in the Pinnacle Perks Program if, in Pinnacle Health's sole discretion, that person has violated any of the rules described herein. Disqualification may result in termination of an individual's membership, loss of accumulated points and the cancellation of previously issued but unused rewards.

21. Pinnacle Health will not be responsible for correspondence lost or delayed in the mail.

22. Altered or illegible documents will not be accepted.

23. All transactions in Pinnacle Perks Program are subject to review and adjustment (in case of error) by Pinnacle Health. Pinnacle Health will cancel any account and award if misuse or violation of Pinnacle Perks rules is detected.

24. All Pinnacle Perks membership cards are the property of Pinnacle Health and must be surrendered upon request.

25. Members are responsible for keeping their registration and profile information up-to-date to ensure they receive program news and offers.

26. From time to time during the Program, Pinnacle Perks may offer other reward-earning opportunities to some or all members enrolled in the Program.

27. Program eligibility begins the date a Member receives a Pinnacle Perks smart-card, and is not retroactive.

28. Medicare and Medicaid beneficiaries are subject to federal regulation limiting rewards to “inexpensive gifts” that have a retail value of no more than $10 individually, and no more than $50 in the aggregate annually per patient. If you are a Medicare or Medicaid beneficiary you must make that fact known at time of reward redemption so that Pinnacle Perks can comply with the federal regulations.